When to Contact a Trusted Insurance Claims Adjuster

31 March 2026

Property damage can be stressful, disruptive and often confusing to navigate, particularly when an insurance claim is involved. Whether your property has been affected by fire, flooding or structural damage, knowing when to contact a professional can make a significant difference to the outcome of your claim.

At Simon Levy Associates, our RICS-regulated chartered building surveyors regularly assist property owners with complex construction and property matters, including support during the building insurance claim process.

Understanding the Insurance Claim Process

When property damage occurs, insurers typically appoint their own adjuster to assess the situation and determine the value of the claim. While this is a standard part of the process, it is important to remember that the insurer’s representative is acting on behalf of the insurance company.


An independent insurance claims adjuster or chartered building surveyor can provide impartial advice and ensure that the damage to your property is properly documented and assessed. This can be particularly important when structural issues, building defects or extensive repairs are involved.

Simon Levy Associates provides expert property advice and detailed building assessments that help clients fully understand the condition of their property following damage.

After Major Property Damage

One of the most important times to seek professional assistance is immediately after a significant incident such as a fire, flood or storm damage. These events can affect the structural integrity of a building and may also reveal hidden problems that are not immediately obvious.


A chartered building surveyor can carry out a detailed inspection of the property and identify issues such as structural weaknesses, water damage, timber decay or other underlying problems. This level of expertise is particularly valuable when preparing evidence for a building insurance claim, as accurate documentation can support the claim and help ensure repairs are carried out correctly.

At Simon Levy Associates, we have extensive experience investigating building defects and advising on appropriate repair solutions.

When Repair Work Is Disputed

Another common reason to contact an insurance claims adjuster or building surveyor is when there is disagreement over the scope or quality of repair work.

Unfortunately, situations can arise where insurance contractors do not fully restore a property to its previous condition. As specialists in construction dispute consultancy and expert witness services, Simon Levy Associates can assess the work undertaken and provide professional guidance on whether the repairs meet the required standards.

When Expert Guidance Is Needed

Insurance claims involving property damage can become complex, particularly when structural issues or neighbouring properties are involved. Independent guidance from experienced chartered surveyors can help you understand your rights and ensure that the claim process is handled professionally.

With expertise in building defect diagnosis, construction disputes and insurance-related property matters, Simon Levy Associates provides reliable technical advice.

Contact Simon Levy Associates

If your property has been damaged and you are preparing a building insurance claim, professional advice can help protect your investment and avoid costly mistakes.

Contact us at Simon Levy Associates today to speak with experienced chartered building surveyors who can assist with property assessments, insurance-related disputes and expert guidance throughout the claims process.

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